How Do I Fake “happy You Called”?

Ask your boss how to deal with stressfull calls. They are the ones paying you and they decide how they should be dealt with. Asking them will show your job is important to you and that you want to be the best you can be at it. It wont hurt to let them know you need advice on these kinds of calls.

Hang up on rude people. When they call back yelling just say “I’m so sorry, we’re having issues with our phone system today.”
I hated being a receptionist – it’s a tough job and the phone calls… ugh!
You could always tell your boss this is affecting your job performance. See what options you have. Most bosses (if they’re good ones) will tell you that you have every right to hang up on someone being rude to you. If your boss likes you and appreciates you, he/she won’t want to lose you over some jackass who got their panties in a twist.

Kudos for hanging in there this long!!
Everybody has the potential to burn out when working with the public.
Can you say, “Rude screwballs who are made this way and don’t give a hoot about you”?
And that’s being very nice about them.
I know, I’ve worked on phones, as a waitress, a cashier, and oh yeah, as an aide for children with special needs who seriously have no way to be nice about their problems.
Those are the only people in the world for whom it IS easy to have such patience!!
Now, as to practical answers, I’d try meditiation and breathing exercises a few times a day, even for a minute or two when you can.
If you have any religious inkling, and I can only speak for basic, non-threatenting Chrisitianity myself, but many work like this:
Just try “praying” for them, because they are not as good and kind as you are.
Try to have that little ounce of compassion that will help YOU, not them.
Good luck.
It sounds like you are in a good place, and I wish you all the best in your continued success!

Honey I feel your pain. I was a receptionist for 7yrs. The hold button was my best friend. No matter how rude and nasty the caller is always be kind and courteous. It makes them feel stupid in the long run. Don’t let them break you hang in there. Good always conquers evil

Just remember that they don’t know you and you don’t have to deal with them once you leave your job. I am in the same situation and the way I deal with it is to ignore it and continue to smile .

When you answer, smile, they can hear it in you’re voice. Also, never raise your tone, even when the callers are acting very rude. And never argue with them, even if they are wrong because they expect you to be nice all the time and they will just be even ruder. And you can’t push yourself to love your job, if you don’t like it quit, and if you can’t then you have to put up with it. And you can’t change all callers, of course some will be rude, and some won’t. Don’t take your job with you to home, forget about all rude callers and take a nice bubble bath. Good luck and I hope this helped you!
~BNO~

i second david B’s answer

Try to relax, remind yourself of why you took the job, or the life you have outside of work because of the job smile and say it? Good luck.

Just remember that its only a job and its not personal. They dont know you and you dont know them. Laugh at their ignorance in the back of your mind. Leave your job at the door and don’t take it home with you.

Time to get promoted. If you are good at what you do, time to expand your skill set and get away from being on the phone with rude people all the time.

I think you have to take the good with the bad. If you like the company and are well-paid, then you just have to do what you are supposed to do. “Hello, this is (company name), so and so speaking, how may I help you?” I thought you were going to ask about a personal call from a boyfriend, and in that case I would have said, “Wow, so surprised to hear from you!” I had a job for 3 years taking accident reports from people who had been in accidents involving our insured tractor-trailers, and sometimes people would scream and yell at me too, and demand a rental car on the spot before we could even check coverage. You just have to be professional and be nice, that is your job.

Well, since you love your job you will have to learn to not take it personally. Those people that call dont personally know you anyways, so who cares if they have an attitude. When they call be nice as you can, and then maybe they’ll realize to tone their attitude down.